Cell for Addressing Grievances
Shri Anand College, Pathardi, has instituted a Grievance Redressal Cell in accordance with the provisions outlined in The Maharashtra Public Universities Act of 2016 (56 (2) (b)). The primary purpose of this cell is to provide a platform for students to address their complaints and to offer recommendations to higher authorities on different approaches to minimize and prevent such grievances. Below is an outline of the objectives that a cell might aim to achieve:
Objectives of the Grievance Redressal Cell:
- Provide an accessible platform for individuals to submit their grievances without fear of reprisal.
- Ensure transparency in the grievance resolution process.
- Ensure a fair and impartial assessment of each grievance, regardless of the person’s position, status, or affiliation within the organization.
- Strive for a prompt and efficient resolution of grievances to minimize any adverse impact on individuals and maintain a positive organizational environment.
- Uphold confidentiality in handling grievances, safeguarding the privacy of individuals involved and the sensitive information shared during the process.
- Ensure that the grievance resolution process aligns with existing organizational policies and relevant regulations.
- Identify systemic issues contributing to grievances and recommend corrective measures to prevent recurrence.
- Empower individuals by educating them about the grievance redressal process, their rights, and the available channels for addressing concerns.
- Establish a feedback mechanism to gather insights on the effectiveness of the grievance redressal process and areas for improvement.
- Maintain accurate records of grievances, resolutions, and any actions taken to ensure accountability and transparency.
- Regularly review and update grievance redressal procedures based on feedback, changing organizational needs, and evolving best practices.
- Collaborate with relevant stakeholders, including management, employees, and external bodies, to address complex or cross-functional grievances.
- Conduct awareness programs to inform individuals about the existence and functions of the Grievance Redressal Cell, as well as the process for submitting grievances.
- Provide training to staff involved in the grievance resolution process to ensure they possess the necessary skills and sensitivity.
- Periodically publish aggregated and anonymized data on grievance trends and resolutions to promote transparency and accountability.
- Ensure that the grievance redressal process complies with relevant labor laws, regulations, and ethical standards.
By adhering to these objectives, a Grievance Redressal Cell can contribute to maintaining a healthy organizational culture, fostering trust among members, and addressing issues in a constructive and systematic manner.
Committee Chairman
Mr. D.B. Bangar
Committee Member
Dr. B.R. Ghorpade
Dr. S.K. Narwade
Mrs. A.B. Pawase