Introduction:
At Shri Anand College, Pathardi, we are committed to continuously improving our
services, programs, and overall educational experience for our stakeholders, including
students, faculty, staff, alumni, and the wider community. We recognize the importance
of feedback in identifying areas for enhancement and ensuring that our institution meets
the evolving needs of our stakeholders. This policy and procedure document outlines the
guidelines and processes for collecting feedback from our stakeholders.
Policy Statement:
Shri Anand College, Pathardi is committed to establishing and maintaining effective
mechanisms for collecting feedback from stakeholders to inform decision-making,
improve services, and enhance the overall educational experience. Feedback collected
will be used to identify areas for improvement, address concerns, and enhance
stakeholder satisfaction.
Objectives of Feedback Collection:
1. Enhance Stakeholder Satisfaction: Collecting feedback allows us to understand the
needs, preferences, and concerns of our stakeholders, enabling us to tailor our services
and programs to better meet their expectations.
2. Identify Areas for Improvement: Feedback collection helps us identify areas within
our institution that require improvement, whether it be related to academic programs,
facilities, services, or overall experiences, thereby driving continuous enhancement.
3. Inform Decision-Making: Feedback provides valuable insights that inform strategic
decision-making processes at various levels within the institution, ensuring that
resources are allocated effectively and priorities are aligned with stakeholder needs.
4. Strengthen Communication and Engagement: By actively soliciting and responding
to feedback, we foster a culture of open communication and engagement with our
stakeholders, building trust and strengthening relationships within the academic
community.
5. Measure Effectiveness: Feedback collection allows us to evaluate the effectiveness
of initiatives, policies, and changes implemented within the institution, enabling us to
make data-driven decisions and adjustments as needed.

6. Support Quality Assurance: Feedback serves as a critical component of our quality
assurance processes, enabling us to assess and maintain high standards of academic
excellence, service delivery, and overall institutional performance.
7. Enhance Accountability and Transparency:

By transparently collecting and acting
upon feedback, we demonstrate accountability to our stakeholders and uphold
transparency in our operations, fostering a culture of accountability and trust within the
institution.
8. Encourage Innovation and Creativity: Feedback collection provides valuable
insights that can inspire innovative solutions and creative approaches to addressing
challenges and meeting the evolving needs of our stakeholders in the ever-changing
higher education landscape.
9. Foster a Culture of Continuous Improvement: By systematically collecting,
analyzing, and responding to feedback, we promote a culture of continuous improvement
across all aspects of our institution, driving excellence and innovation in teaching,
research, and service delivery.
10. Cultivate Alumni Engagement: Feedback collection extends beyond current
students and faculty to include alumni, allowing us to maintain connections with our
graduates, understand their experiences post-graduation, and leverage their insights to
enhance the overall educational journey for future students.
Procedure:
1. Feedback Channels:
a. Online Feedback Forms: Shri Anand College, Pathardi provides online feedback
forms on its website to allow stakeholders to submit feedback conveniently.
b. Email: Stakeholders can also provide feedback via email by sending their comments
to iqacanandcollege@gmail.com
2. Types of Feedback:
a. General Feedback: Stakeholders are encouraged to provide general feedback on
any aspect of the institution, including programs, facilities, services, and overall
experience.
b. Specific Feedback: Stakeholders may also provide specific feedback related to
particular programs, events, services, or experiences.
3. Collection and Review:

a. Feedback collected through online forms, email, and physical feedback boxes will be
regularly monitored and reviewed by the Feedback Management Team.
b. Feedback will be categorized, analysed, and compiled into reports for further review
by relevant departments and stakeholders.
4. Response and Action:
a. Acknowledgment: Stakeholders who provide feedback will receive an
acknowledgment within specified timeframe to confirm receipt of their feedback.
b. Action Plan: Feedback will be used to develop action plans for addressing identified
areas for improvement.
5. Confidentiality and Anonymity:
a. Confidentiality: Shri Anand College, Pathardi is committed to maintaining the
confidentiality of feedback received and will ensure that sensitive information is handled
with utmost care.
b. Anonymity: Stakeholders have the option to provide feedback anonymously through
online forms and physical feedback boxes.
6. Continuous Improvement:
a. Feedback collected will be used to drive continuous improvement initiatives across
the institution.
b. Regular reviews of the feedback collection process will be conducted to identify
opportunities for enhancement.
7. Accessibility:
a. Shri Anand College, Pathardi will ensure that feedback channels are accessible to all
stakeholders, including those with disabilities.
b. Alternative methods for providing feedback will be made available upon request for
stakeholders who may face accessibility barriers.

8. Review and Revision:
a. This policy and procedure document will be reviewed periodically to ensure its
effectiveness and relevance.
b. Amendments or revisions to the policy and procedure will be made as necessary
and communicated to all stakeholders.

9. Compliance:
a. All staff members, students, and stakeholders are expected to comply with this
policy and procedure regarding feedback collection.
Conclusion:
Shri Anand College, Pathardi values the feedback of its stakeholders and is committed to
fostering a culture of continuous improvement through effective feedback collection and
utilization. By actively engaging with feedback, we aim to enhance the overall
educational experience and ensure the ongoing success of our institution.

Members:
1. Dr. Pratik Nagwade (9028037525)
2. Prof. Anil Gambhire (9404282891)
3. Dr. Ajinkya Bhorde (8605443912)
4. Mr. Amol Mahajan ( 7588093939)

Date of Effectiveness: 01/02/2023.
Place: Pathardi.